Customer Support

Telephone:
1-866-621-1608
EMAIL:
info@kungmedia.com
Open 24 hrs, 7 days a week.

Billing Support

Is kungmedia.com a legal site?

Yes – using kungmedia.com is 100% legal. We have copyright permission to sell and rent all content online from over a dozens of providers.

My credit card has expired, how can I update?

In these situations, please contact customer service in order to update your billing file.

Do you have a refund policy?

We don't have long-term contracts or sign up fees, however, all charges are non-refundable. Simply cancel your membership and you will not be charged in the future.

Can I get assistance by phone or by email?

Please call 1-866-621-1608, 24 hrs, 7 days a week in order to speak with our customer service agents, or contact us via email.

What happens if I cancel my membership?

No more charges will be billed to your account.

Do I get a confirmation when I cancel my membership?

A confirmation email will be sent to to the email address you provided when you cancel online. As soon as you cancel, you will not be billed in the future.

Please check the spam or junk folders in your email account if you do not see the email in your account.

If you did not receive the confirmation cancellation email, you can either try again or simply call our customer service and speak to an agent.

I cancelled my membership and I am still being billed, what do I do?

If you have received an e-mail confirmation confirming the cancellation of your membership yet are still being charged, please contact us so that we can closely investigate the matter. You will be fully refunded for any additional charges that you incurred after the date of cancellation in question. Under normal circumstances, a membership cancellation automatically prevents any further billing.

How does a trial membership work?

Our site allows you to purchase a free trial membership that is good for 5 (five) days. Trial memberships upgrade automatically to the standard monthly membership plan unless you cancel within the trial period (the specified number of days from which you purchased your trial). Please refer to the Terms and Conditions of the website that you joined for further information.

If you want to end your membership, please cancel your Premium trial membership during the 5 (five) day free trial period to avoid automatically converting to a monthly Premium membership

Technical Support

I just signed up and have not received my login information?

Your login information was sent to the email address you signed up with.

Try checking the spam or junk folder.

If you still can't find it, call our support team at 1-866-621-1608.

If I forgot my password, how do I retrieve it?

In order to obtain your password, you must click on the "Forgot Password?" link in the login box. You will then be asked to please enter your E-mail Address, then click the Submit button, and you will receive a new password shortly. Use this new password to access the site.

Please contact us if you forgot both your username and password and an agent will gladly help you.

How can I play all content from your site?

You need to have a broadband Internet Connection (DSL or Cable).

You will not be able to play games, watch movies or listen to music using a dial-up connection.

Using the latest version of an HTML5 compatible browser (Firefox, Chrome, Explorer, i.e) is also recommended.

To stream movies and listen to music you must download and install Adobe Flash Player plug-in as well as Java by Oracle.

To watch a downloaded movie you will need a VLC player to view the content.

To play a video game you will first need to download the Yummy Player which is made available in our members login area.

If you are still having technical difficulties, please contact our customer support team for further assistance.

Will I be able to use all the content using a Mac?

Yes, our site works on both your PC and Mac, all you need is Adobe Flash Player 10 or greater installed. You will not be able to use any of our games on a Mac.

When using the content it seems to be timing out every couple seconds?

You need to have a broadband Internet Connection (DSL or Cable).

You will not be able to play games using a dial-up connections.

If you are still having issues, please download and install our game launcher. After you re-boot your computer, please try again. If you are still having technical difficulties, please contact our customer support team for further assistance.

Still having problems?

Please verify that your Personal Firewall settings are correct: Firewalls, such as Norton Internet Security, are generally good things to have, but they sometimes interfere with our site. If you are behind a firewall contact your network administrator to see if you can have direct access to the internet from your computer. If you have a personal firewall, disable it while you are visiting our website, and turn it back on when you leave.

Please contact our customer support team with further questions.

Cancel Subscription

Please contact our support team by phone at 1-866-621-1608 , 24 hrs, 7 days a week.

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